FAQ

How long does delivery take?
Orders are processed within 1–3 working days, with delivery typically taking 7–15 working days depending on your location. You'll receive a tracking number by email once your order has been dispatched.

Can I return my order if I change my mind?
Yes. Under UK consumer law, you have 14 days from receiving your item to cancel your order, and a further 14 days to send it back. Please see our Returns and Refunds Policy for full details.

What if my item arrives faulty or damaged?
Contact us at contact@bnewhome.com with your order number and a photo of the issue, and we'll arrange a repair, replacement, or refund at no extra cost to you.

How do I track my order?
Once dispatched, you'll receive a tracking link by email. You can also check your order status on our Track Your Order page.

How do I contact customer support?
Email us at contact@bnewhome.com — we aim to respond within 1–2 working days.

Do you ship outside the UK?
Yes, we currently ship to countries across Europe. Delivery times and any applicable import charges may vary by destination — this will be shown at checkout before you complete your order.